Privacy Policy

Last updated: November 2025

Beauty Concierge Colombia (“we,” “our,” “us”) respects your privacy. This Privacy Policy explains how we collect, use, store, and share personal information when you contact us, request a consultation, or use our website.

1. Information We Collect

We may collect the following information when you submit a form, email us, or speak with us:

  • Name
  • Contact details (email, phone number, WhatsApp / iMessage)
  • Country of residence
  • Preferred travel dates
  • Procedure(s) of interest
  • Photos you choose to share, and any medical or cosmetic goals you describe

We may also collect basic technical information such as IP address, browser type, device type, and general location (country/region) for security, analytics, and spam prevention.

2. How We Use Your Information

We use the information you provide in order to:

  • Review your goals and eligibility for specific procedures
  • Match you with appropriate licensed surgeons or clinics in Barranquilla
  • Offer estimated timelines, pricing ranges, and recovery planning
  • Coordinate logistics such as airport pickup, accommodation, translation, and follow-up visits
  • Communicate with you about next steps and answer your questions

We do not sell your personal information to data brokers, marketers, or advertisers.

3. Who We May Share Information With

We may share relevant information with:

  • Licensed surgeons, nurses, or clinical coordinators who need your details to evaluate your case
  • Accredited recovery houses or private nursing services if you ask us to coordinate aftercare
  • Transportation providers (for example, airport pickup) so they know who to collect and where to take you

We share only what is necessary to arrange the service you requested. We do not grant access to your information to unrelated third parties.

4. Messaging, WhatsApp, and Email

When you contact us through WhatsApp, iMessage, email, Instagram, or other messaging apps, you understand those platforms have their own privacy policies and may store or route your messages through their services. We cannot control those platforms.

If you prefer, you can request that future communication be handled by email only.

5. Medical Information

Sometimes clients share medical background, previous procedures, allergies, or photos of surgical areas. We treat this information as confidential and only use it to help determine your suitability for a procedure and to coordinate a consultation with a licensed professional.

However, please do not send urgent medical concerns, active infections, or emergencies through our website forms or social media. In an emergency, contact local emergency services or seek in-person medical care immediately.

6. Data Retention

We keep your information for as long as needed to provide coordination services, comply with legal requirements, or maintain basic business records. You can request that we delete or stop using your information by emailing info@bccolombia.com.

7. Your Rights

Depending on your location, you may have the right to:

  • Request a copy of the personal information we hold about you
  • Ask us to correct inaccurate information
  • Ask us to delete your information (where legally allowed)
  • Withdraw consent for us to contact you

To make a request, contact us at info@bccolombia.com. We may ask you to verify your identity before we act on certain requests, for your protection.

8. Security

We take reasonable steps to protect your information against unauthorized access, misuse, or disclosure. However, no online system or electronic transmission is 100% secure. You send information to us at your own risk.

9. Children

Our services are intended for adults (18+). We do not knowingly collect personal data from minors. If you believe a minor has provided personal information to us, please contact us and we will review and remove it where appropriate.

10. Changes to This Policy

We may update this Privacy Policy at any time to reflect new services, legal requirements, or data practices. The “Last updated” date at the top of this page will change accordingly.

For privacy questions, contact us at info@bccolombia.com.

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